The new Message Center feature in the Master Console provides Customer Success Managers with a unified interface to manage all event-related communications, including session Q&A, FAQ submissions, support requests, and email messages.
Key capabilities
Users can now:
View all messages in one centralized inbox
Assign and filter communications by event, type, or CSM
Tag messages for streamlined organization
Sync emails via Zapier for integration with Outlook
Track progress across three statuses: Open, In Progress, Resolved
Next steps
Canapii invites users to experience the platform's event management features by requesting a demonstration through their contact page.